Feedback and Complaints

Credit Corp Financial Services strives to engage with our customers in a professional and ethical manner. If you are not happy with any aspect of our service, please contact us directly to raise your concerns.

This gives us the opportunity to resolve your complaint as quickly as possible and improve the service we provide.

Contacting our Customer Experience Unit

Speaking directly to a Customer Experience representative is a positive first step towards resolving a complaint:
Phone (local call): 1300 768 621 (8:30am - 5:00pm, Monday to Friday)
Post: Customer Experience Manager
          Credit Corp Group Limited
          GPO Box 4475, Sydney NSW 2001

Whether you contact us by phone or in writing, the following details will help us to resolve your complaint as fairly and quickly as possible:

  • Your full name and postal address
  • Your daytime phone number and preferred contact times in case we need to contact you
  • Your reference number if you are one of our customers
  • Names of any relevant people involved in the matter
  • Any specific dates and times
  • Clear and concise details as to the nature of your question, complaint or concern

We will do our best to promptly address your complaint. You should receive an initial response from us within two business days. Sometimes it may take longer to fully investigate the details, in which case we will advise you of when we expect to be able to provide you with our response.

What to do if you are not satisfied with the outcome

We aim to reach a satisfactory outcome on all complaints. If, after dealing with our Customer Experience Unit, you are not satisfied with the response you receive from us, you can contact the Credit Ombudsman Service Ltd for an independent review of your complaint.

Providing positive feedback

Credit Corp Financial Services prides itself on quality service. When a member of our team has helped you or provided great customer service, our Customer Experience Unit would also like to hear from you.