We aim to provide a high standard of service and deliver a positive experience to all customers. We recognise that sometimes things can go wrong. In the event that you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate resolution.
Our Complaint Process
- If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak to your Customer Service Officer’s supervisor.
- If you remain dissatisfied you can contact our Customer Care team by:
- A notification will be sent to you within 21 working days to confirm the receipt of your complaint
- Your complaint will be investigated by a Customer Care Officer and a written response will be provided to you.
- If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Customer Care team on 1300 768 621.
- If you remain dissatisfied with our response please let us know and we would be happy to respond further.
- Alternately, you may raise your concerns with Credit Corp's external dispute resolution provider the Australian Financial Complaints Authority ('AFCA'), who are able to provide a free and independent review of your concerns. You may contact AFCA by calling 1800 931 678 or visiting www.afca.org.au. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
